--- title: "ISO/IEC 20000 Lead Implementer | Standards Academy" url: https://standards.academy/courses/iso-iec-20000-lead-implementer description: "Master the implementation and management of a service management system based on ISO/IEC 20000 in this five-day PECB certification course. The course covers…" lang: en --- We value your privacy We use cookies to enhance your browsing experience, serve personalized content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies. Read our Cookie Policy (https://standards.academy/cookies) to learn more. ISO/IEC 20000 Lead Implementer PECB Certified # ISO/IEC 20000 Lead Implementer Master the implementation and management of a service management system based on ISO/IEC 20000 in this five-day PECB certification course. The course covers establishing, operating, maintaining and continually improving the system. Earn the internationally recognized PECB Certified ISO/IEC 20000 Lead Implementer credential. 5 Days 31 CPD Credits Exam Included Back to All Courses (https://standards.academy/courses) ## About This Course The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, and the standard allows the organization to establish a baseline upon which it can improve in the future. The training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system. ## Learning Objectives 1 Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS 2 Acknowledge the correlation between ISO/IEC 20000-1, standards in the ISO/IEC 20000 series, and other ISO standards 3 Gain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization 4 Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS 5 Acquire the expertise to advise an organization in implementing SMS best practices ## Course Agenda Day 1 Introduction to ISO/IEC 20000 series and the initiation of an SMS Day 2 Implementation plan of an SMS Day 3 Implementation of an SMS Day 4 SMS monitoring, continual improvement, and preparation for the certification audit Day 5 Certification Exam ## Who Should Attend Managers or consultants involved in and concerned with the implementation of a service management system in an organization Managers and employees seeking to help their organization meet the service requirements and deliver value Project managers, consultants, or expert advisers seeking to master the implementation of a service management system based on the requirements of ISO/IEC 20000-1 Individuals responsible for maintaining conformity with the ISO/IEC 20000-1 requirements in an organization Members of an SMS implementation team ## Prerequisites No specific prerequisites required. Familiarity with management system concepts is helpful but not required. ## Frequently asked questions ### Do you offer discounts? ### Why is my price different from the list price? 1 Format and price eLearning €1,195 All taxes included · Includes PECB exam voucher 2 Participant Sign in (https://standards.academy/auth) to confirm the participant and to see your price. Discounts and regional pricing are available. See which discounts apply (https://standards.academy/discounts) 3 Withdrawal Card or bank transfer on the next page, handled by Stripe. ### Quick Facts Duration 5 days CPD Credits 31 Language English Provider PECB Category Quality & Management ### What's Included - Certification and examination fees are included in the price of the training course - Training material containing over 450 pages of information and practical examples will be provided. - An attestation of course completion worth 31 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course. - In case of exam failure, the candidate can retake the exam once for free within 12 months following the initial exam date. ### Downloads Course Brochure: https://uqodmmmqsdvwwdqqtwqs.supabase.co/storage/v1/object/public/course-brochures/iso-iec-20000-lead-implementer-4p.pdf ## Structured data ```json { "@context": "https://schema.org", "@type": "Course", "name": "ISO/IEC 20000 Lead Implementer", "description": "Master the implementation and management of a service management system based on ISO/IEC 20000 in this five-day PECB certification course. The course covers establishing, operating, maintaining and continually improving the system. Earn the internationally recognized PECB Certified ISO/IEC 20000 Lead Implementer credential.", "url": "https://standards.academy/courses/iso-iec-20000-lead-implementer", "provider": { "@type": "Organization", "name": "Standards Academy", "sameAs": "https://standards.academy" }, "offers": { "@type": "Offer", "price": 945, "priceCurrency": "EUR", "category": "Paid", "url": "https://standards.academy/courses/iso-iec-20000-lead-implementer" }, "hasCourseInstance": [ { "@type": "CourseInstance", "courseMode": "Online", "courseWorkload": "P5D" }, { "@type": "CourseInstance", "courseMode": "Online", "courseWorkload": "P5D" }, { "@type": "CourseInstance", "courseMode": "Online", "courseWorkload": "P5D" }, { "@type": "CourseInstance", "courseMode": "Onsite", "courseWorkload": "P5D" } ] } ```