--- title: "ISO/IEC 20000 Lead Auditor | Standards Academy" url: https://standards.academy/courses/iso-iec-20000-lead-auditor description: "Develop the expertise to plan, conduct and close ISO/IEC 20000 conformity assessment audits in this five-day PECB certification course. The course applies the…" lang: en --- We value your privacy We use cookies to enhance your browsing experience, serve personalized content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies. Read our Cookie Policy (https://standards.academy/cookies) to learn more. ISO/IEC 20000 Lead Auditor PECB Certified # ISO/IEC 20000 Lead Auditor Develop the expertise to plan, conduct and close ISO/IEC 20000 conformity assessment audits in this five-day PECB certification course. The course applies the requirements of ISO/IEC 17021-1 and the guidelines of ISO 19011 to IT service management system audits. Earn the internationally recognized PECB Certified ISO/IEC 20000 Lead Auditor credential. 5 Days 31 CPD Credits Exam Included Back to All Courses (https://standards.academy/courses) ## About This Course The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing. This training course also provides exercises, quizzes, and practical examples to help you understand the most important aspects of SMS audits. It elaborates, among others, on the practical aspects, such as the interpretation of ISO/IEC 20000-1 requirements in the context of an audit, the application of principles of auditing, the audit methods, the evidence collection and verification, the leading of an audit team, the drafting of nonconformity reports, and the preparation of the final audit report. ## Learning Objectives 1 Explain the fundamental concepts and principles of a service management system (SMS) based on ISO/IEC 20000-1 2 Interpret the ISO/IEC 20000-1 requirements for an SMS from the perspective of an auditor 3 Evaluate the SMS conformity to ISO/IEC 20000-1 requirements, in accordance with the fundamental audit concepts and principles 4 Plan, conduct, and close an ISO/IEC 20000-1 audit, in accordance with ISO/IEC 17021-1 requirements, ISO 19011 guidelines, and other best practices of auditing ## Course Agenda Day 1 Introduction to the SMS and the ISO/IEC 20000 family of standards Day 2 Audit principles and the preparation for and initiation of an audit Day 3 On-site audit activities Day 4 Closing of the audit Day 5 Certification exam ## Who Should Attend Auditors seeking to conduct and lead SMS audits Managers or consultants seeking to master the SMS audit process Individuals responsible for maintaining conformity to ISO/IEC 20000-1 requirements in an organization Technical experts seeking to prepare organizations for an SMS certification audit Expert advisors in service management ## Prerequisites No specific prerequisites required. Familiarity with management system concepts is helpful but not required. ## Frequently asked questions ### Do you offer discounts? ### Why is my price different from the list price? 1 Format and price eLearning €1,195 All taxes included · Includes PECB exam voucher 2 Participant Sign in (https://standards.academy/auth) to confirm the participant and to see your price. Discounts and regional pricing are available. See which discounts apply (https://standards.academy/discounts) 3 Withdrawal Card or bank transfer on the next page, handled by Stripe. ### Quick Facts Duration 5 days CPD Credits 31 Language English Provider PECB Category Quality & Management ### What's Included - Certification and examination fees are included in the price of the training course. - PECB will provide training materials of over 450 pages of information and practical examples. - An attestation of course completion worth 31 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course. - In case of exam failure, the candidate can retake the exam once for free within 12 months following the initial exam date. ### Downloads Course Brochure: https://uqodmmmqsdvwwdqqtwqs.supabase.co/storage/v1/object/public/course-brochures/iso-iec-20000-lead-auditor-4p.pdf ## Structured data ```json { "@context": "https://schema.org", "@type": "Course", "name": "ISO/IEC 20000 Lead Auditor", "description": "Develop the expertise to plan, conduct and close ISO/IEC 20000 conformity assessment audits in this five-day PECB certification course. 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