ISO/IEC 20000 Lead Auditor
Develop the expertise to plan, conduct and close ISO/IEC 20000 conformity assessment audits in this five-day PECB certification course. The course applies the requirements of ISO/IEC 17021-1 and the guidelines of ISO 19011 to IT service management system audits. Earn the internationally recognized PECB Certified ISO/IEC 20000 Lead Auditor credential.
About This Course
The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing.
This training course also provides exercises, quizzes, and practical examples to help you understand the most important aspects of SMS audits. It elaborates, among others, on the practical aspects, such as the interpretation of ISO/IEC 20000-1 requirements in the context of an audit, the application of principles of auditing, the audit methods, the evidence collection and verification, the leading of an audit team, the drafting of nonconformity reports, and the preparation of the final audit report.
Learning Objectives
Explain the fundamental concepts and principles of a service management system (SMS) based on ISO/IEC 20000-1
Interpret the ISO/IEC 20000-1 requirements for an SMS from the perspective of an auditor
Evaluate the SMS conformity to ISO/IEC 20000-1 requirements, in accordance with the fundamental audit concepts and principles
Plan, conduct, and close an ISO/IEC 20000-1 audit, in accordance with ISO/IEC 17021-1 requirements, ISO 19011 guidelines, and other best practices of auditing
Course Agenda
Introduction to the SMS and the ISO/IEC 20000 family of standards
Audit principles and the preparation for and initiation of an audit
On-site audit activities
Closing of the audit
Certification exam
Who Should Attend
Prerequisites
No specific prerequisites required. Familiarity with management system concepts is helpful but not required.
Frequently asked questions
Format and price
All taxes included · Includes PECB exam voucher
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Quick Facts
- Duration
- 5 days
- CPD Credits
- 31
- Language
- English
- Provider
- PECB
- Category
- Quality & Management
What's Included
- Certification and examination fees are included in the price of the training course.
- PECB will provide training materials of over 450 pages of information and practical examples.
- An attestation of course completion worth 31 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
- In case of exam failure, the candidate can retake the exam once for free within 12 months following the initial exam date.