---
title: "ISO/IEC 20000 Foundation | Standards Academy"
url: https://standards.academy/courses/iso-iec-20000-foundation
description: "Learn the best practices of an IT service management system based on ISO/IEC 20000 in this two-day PECB certification course. The course covers service…"
lang: en
---

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ISO/IEC 20000

Foundation

PECB Certified

# ISO/IEC 20000 Foundation

Learn the best practices of an IT service management system based on ISO/IEC 20000 in this two-day PECB certification course. The course covers service delivery, performance evaluation and continual improvement. Earn the internationally recognized PECB Certificate Holder in ISO/IEC 20000 Foundation credential.

2 Days

14 CPD Credits

Exam Included

Back to All Courses (https://standards.academy/courses)

## About This Course

Effective service management enables organizations to deliver reliable, high-quality services, meet customer expectations, improve operational efficiency, and support continual improvement. By attending this training course, participants will gain a clear understanding of how an SMS based on ISO/IEC 20000-1 requirements supports these outcomes.

Upon completion of the training course, participants can sit for the certification exam. After successfully passing the exam, they can apply for the “Certificate Holder in ISO/IEC 20000:2018 Foundation” credential, which demonstrates their foundational knowledge of ISO/IEC 20000-1 requirements and its application within an SMS.

## Learning Objectives

1

Describe the fundamental service management concepts and definitions

2

Explain the main ISO/IEC 20000-1 requirements for a service management system

3

Determine potential approaches that an organization can use to fulfill the requirements of ISO/IEC 20000-1

## Course Agenda

Day 1

Introduction to ISO/IEC 20000-1 and clauses 4 to 6

Day 2

Clauses 7 to 10 and certificate exam

## Who Should Attend

Individuals seeking to get acquainted with the basic concepts of service management

Professionals interested in understanding ISO/IEC 20000-1 requirements and their application

Individuals involved in service delivery, service support, or other service management responsibilities

Individuals interested in pursuing a career in service management

## Prerequisites

No specific prerequisites required. Familiarity with management system concepts is helpful but not required.

## Frequently asked questions

### Do you offer discounts?

### Why is my price different from the list price?

1

Format and price

eLearning €645

All taxes included · Includes PECB exam voucher

2

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Discounts and regional pricing are available. See which discounts apply (https://standards.academy/discounts)

3

Withdrawal

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### Quick Facts

Duration

2 days

CPD Credits

14

Language

English

Provider

PECB

Category

Quality & Management

### What's Included

- PECB certification exam voucher
- Comprehensive course materials
- Practical exercises and case studies
- Certificate of course completion
- Access to course resources

### Downloads

Promotional Flyer: https://uqodmmmqsdvwwdqqtwqs.supabase.co/storage/v1/object/public/course-brochures/iso-iec-20000-foundation-1p.pdf

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