ISO/IEC 20000

Foundation

PECB Certified

ISO/IEC 20000 Foundation

Name: ISO/IEC 20000 Foundation
Price: 495 EUR

Learn the best practices of an IT service management system based on ISO/IEC 20000 in this two-day PECB certification course. The course covers service delivery, performance evaluation and continual improvement. Earn the internationally recognized PECB Certificate Holder in ISO/IEC 20000 Foundation credential.

2 Days

14 CPD Credits

Exam Included

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About This Course

Effective service management enables organizations to deliver reliable, high-quality services, meet customer expectations, improve operational efficiency, and support continual improvement. By attending this training course, participants will gain a clear understanding of how an SMS based on ISO/IEC 20000-1 requirements supports these outcomes.

Upon completion of the training course, participants can sit for the certification exam. After successfully passing the exam, they can apply for the “Certificate Holder in ISO/IEC 20000:2018 Foundation” credential, which demonstrates their foundational knowledge of ISO/IEC 20000-1 requirements and its application within an SMS.

Learning Objectives

Describe the fundamental service management concepts and definitions

Explain the main ISO/IEC 20000-1 requirements for a service management system

Determine potential approaches that an organization can use to fulfill the requirements of ISO/IEC 20000-1

Course Agenda

Day 1

Introduction to ISO/IEC 20000-1 and clauses 4 to 6

Day 2

Clauses 7 to 10 and certificate exam

Who Should Attend

Individuals seeking to get acquainted with the basic concepts of service management

Professionals interested in understanding ISO/IEC 20000-1 requirements and their application

Individuals involved in service delivery, service support, or other service management responsibilities

Individuals interested in pursuing a career in service management

Prerequisites

No specific prerequisites required. Familiarity with management system concepts is helpful but not required.

Frequently asked questions

Format and price

eLearning€645

All taxes included · Includes PECB exam voucher

Participant

Discounts and regional pricing are available. See which discounts apply

Withdrawal

I ask Standards Academy to give me access to the course immediately. I understand and accept that once access has been given I lose my right to cancel within fourteen days and I will not be entitled to a refund. Where the course is treated as a service, I ask for it to begin immediately and I accept that my right to cancel ends once it has been fully delivered.

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Quick Facts

Duration: 2 days
CPD Credits: 14
Language: English
Provider: PECB
Category: Quality & Management

What's Included

PECB certification exam voucher
Comprehensive course materials
Practical exercises and case studies
Certificate of course completion
Access to course resources

Downloads

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